Privacy Policy

Privacy Policy for Patrician Management, LLC

Last Updated: August 26, 2025

Patrician Management, LLC (“Company,” “we,” “our,” or “us”), a property management company specializing in multifamily properties, values your privacy. This Privacy Policy explains how we collect, use, disclose, protect, and handle your personal information when you visit our website, submit rental applications, make payments, or communicate with us by phone, SMS, or email. We are committed to protecting your privacy and complying with applicable laws, including those related to data protection and Application-to-Person (A2P) SMS messaging standards (such as 10DLC requirements in the United States).

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services. We may update this policy from time to time; changes will be posted here with an updated "Last Updated" date. We encourage you to review it periodically.

Information We Collect
How We Collect Your Information
How We Use Your Information
Consent for Communications, Including SMS
Sharing Your Information
Data Retention
Security of Your Information
Cookies and Tracking Technologies
Children's Privacy
Your Privacy Rights
International Data Transfers
Updates to This Policy
Contact Us

1. Information We Collect

We collect personal information that you provide to us voluntarily, as well as information collected automatically. The types of information depend on your interactions with us, such as browsing our website, submitting a rental application, or opting into communications.

Personal Information You Provide:

Contact Information: Name, email address, phone number (including mobile numbers for SMS), and mailing address, provided through online forms, rental applications, or account registration.
Financial Information: Payment details for application fees, deposits, and rent (processed securely through third-party payment processors).
Service Platform Data: Information you provide through property management software platforms such as Entrata and Yardi.
Other Information: Preferences for properties, feedback, inquiries, or any details you share in forms, emails, or communications.

Sensitive Information:

We may collect sensitive information (e.g., racial or ethnic origins if relevant to fair housing compliance), but only as necessary for legal purposes and with your consent where required.

Information Automatically Collected:

Device and Usage Data: IP address, browser type, device characteristics, operating system, pages visited, time spent on site, and referral sources.
Analytics Data: General usage data collected through Google Analytics (not personally identifiable) to understand website performance and improve services.
Location Data: Approximate location based on IP address (not precise geolocation unless you provide it).

We do not collect information from third parties unless authorized by you (e.g., credit reports from reporting agencies).

2. How We Collect Your Information

Directly from You: Through website forms (e.g., rental inquiries, applications, contact forms), emails, phone calls, or in-person interactions.
Automatically: Via cookies, web beacons, and server logs when you visit our site.
From Service Providers: Such as credit bureaus for background checks, payment processors for transactions, or platforms like Entrata and Yardi for resident management.
Public Sources: Limited information from public records for verification.

3. How We Use Your Information

We use your information to provide and improve our property management services, including:

Responding to inquiries about our properties and services.
Processing rental applications, lease agreements, and payments.
Providing resident communications, updates, and alerts.
Sending promotional information about available units and community updates (only if you have opted in).
Improving our website, services, and customer support.
Complying with legal obligations, such as tax reporting or fair housing laws.
Preventing fraud and ensuring security.

We process your information only when we have a valid legal basis, such as your consent, contract necessity, or legitimate business interests.

4. Consent for Communications, Including SMS

We may send you communications via email, phone, or SMS for transactional (e.g., application updates), informational, or marketing purposes. For A2P SMS messaging (application-to-person texts sent via 10-digit local numbers), we comply with U.S. regulations like TCPA and 10DLC.

By providing your phone number, you consent to receive SMS/text messages from Patrician Management regarding leasing inquiries, property updates, resident communications, and promotional offers.

Opt-In Consent: We obtain your explicit consent before sending SMS messages. This may occur via website forms, verbal agreement during calls, or in-person. By providing your mobile number and opting in, you agree to receive SMS from us.
Message Content: Messages may include property alerts, appointment reminders, or promotions. Message frequency varies based on your interactions with us; data rates may apply.
Opt-Out Instructions: Reply “STOP” to unsubscribe at any time. You will receive a confirmation and no further messages. Alternatively, reply “HELP” for assistance or contact us at [Your Contact Email] or [Your Phone Number].
No Sharing of Mobile Information: We do not share your mobile number or SMS opt-in data with third parties or affiliates for marketing or promotional purposes. Your information is kept private and not sold, rented, or transferred unless legally required (e.g., court order).

5. Sharing Your Information

We do not sell your personal information. We share information only as necessary and with your consent where required. Recipients may include:

Entrata and Yardi: To manage leasing, applications, payments, and resident communications.
Payment Processors: To securely process rental and application payments.
Google Analytics: To analyze and improve website performance.
Service Providers: Assisting with website hosting, communication tools, and property management support.
Property owners or landlords for application reviews.
Legal Authorities: When required by law, regulation, or legal process.
In business transfers (e.g., merger or sale).

Importantly, for A2P compliance: Patrician Management, LLC maintains strict privacy policies, ensuring that personal information of our users and tenants is not shared, sold, rented, released, or traded to third parties without legal obligation. All text-messaging opt-in records and associated consent are kept private and will never be transferred to third-party marketers.

6. Data Retention

We retain your information only as long as necessary for the purposes described, or as required by law (e.g., 7 years for financial records). After that, we securely delete or anonymize it. For example, application data may be kept for 1 year post-rejection.

7. Security of Your Information

We implement reasonable technical and organizational measures to protect your information, such as encryption, firewalls, and access controls. Files are stored securely, and electronic records require passwords. However, no security system is completely secure, and we cannot guarantee absolute protection of your data.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and personalize content. You can manage cookies via your browser settings, but some features may not function properly. We use Google Analytics to better understand how visitors interact with our website. This service may collect general information such as device type, browser type, and visit duration. These statistics do not include personally identifiable information (PII).

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect information from children. If we learn we have collected such data, we will delete it. Parents/guardians can contact us to review or remove their child's information.

10. Your Privacy Rights

Depending on your location (e.g., under CCPA in California), you may have rights to:

Access, correct, or delete your information.
Opt out of sharing or sales (though we do not sell data).
Limit use of sensitive information.

We respond within required timelines (e.g., 45 days under CCPA). You may also opt out of promotional communications at any time.

11. International Data Transfers

If we transfer data outside your country (e.g., to U.S. servers if you're elsewhere), we ensure appropriate safeguards, such as standard contractual clauses, to maintain equivalent protection levels.

12. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised “Last Updated” date. Continued use after changes constitutes acceptance.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: [email protected]
Phone: 225-924-4828
Address: 8027 Jefferson Hwy, Baton Rouge, LA 70809